jata ace Privacy Policy

jata ace ("we", "platform") operates an online entertainment and betting platform for users in Bangladesh. This privacy policy ("policy") explains how we handle the personal information of those who use our website and services ("you", "user").

By registering an account on jata ace or using our services, you acknowledge the terms set out in this privacy policy. Our Terms and Conditions contain additional provisions related to this policy and should be read alongside it.

This policy applies only to jata ace's own platform and services. We are not responsible for third-party websites or services.

jata ace collects certain types of information to operate its services properly. This information can be divided into two categories:

2.1 Information You Provide Directly

Information you give us when registering or managing your account:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• National ID card or passport details (when identity verification is required)
• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Any other information the user provides themselves

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Platform access times and session information
• Usage patterns collected through cookies and log files
• Betting and gaming transaction history

jata ace uses the collected information for the following purposes:

3.1 Account and Service Management

We use your personal information to create and manage your account, verify your identity, process deposits and withdrawals, and distribute bonuses and rewards. Relevant information is processed to run our payment services — bKash, Nagad, and Rocket — without interruption.

3.2 Security and Fraud Prevention

We analyse automatically collected information to ensure platform security, prevent unauthorised access, and identify any fraudulent activity. Your information is kept secure using SSL encryption and other technical measures.

3.3 Customer Support

Necessary information is used to help our 24/7 live chat and email support team resolve your issues. Your language preference is used when providing support in Bengali and English.

3.4 Legal Compliance

We are obliged to retain and process certain information in accordance with applicable laws and regulations. User information is required to ensure responsible gaming, particularly for age verification and implementing self-exclusion policies.

3.5 Service Improvement

We analyse aggregated and anonymised data to improve the user experience. This includes identifying popular game categories, evaluating payment method performance, and planning new features.

jata ace does not sell or rent your personal information to third parties. However, information may be disclosed in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support. These partners are given access only to the information necessary to carry out their designated tasks and are required to comply with our privacy standards.

4.2 Legal Requirements

We may disclose information to comply with legal orders, valid requests from government authorities, or applicable law. In such cases, we disclose only what is legally required.

4.3 Business Transfers

If jata ace undergoes any business restructuring, merger, or acquisition, user information may form part of the transferred assets. In such cases, we will notify users in advance.

jata ace uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the platform's core functions — such as maintaining login sessions, verifying security, and remembering your preferred language. Without them, the platform will not work properly.

5.2 Functional Cookies

These cookies save your preferences and settings so you do not have to enter the same information again on your next visit. They are used based on your consent.

5.3 Analytics Cookies

We collect anonymous analytics data to understand how the platform is used. This data does not identify any individual and is used only to improve service quality. You can control cookies through your browser settings, though some features may become limited as a result.

jata ace has put in place a number of technical and administrative measures to ensure the security of your information.

6.1 Encryption and Security Measures

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all information exchanged between your browser and our servers secure. Payment information, passwords, and other sensitive data are stored in encrypted form.

6.2 Data Retention Period

We retain your information for as long as your account is active and for the period required to meet legal obligations. Certain records may be kept after an account is closed to satisfy applicable legal requirements.

6.3 Response to Data Breaches

If a security breach occurs that may affect your personal information, we will notify affected users as quickly as possible and take the necessary protective steps.

As a registered user of jata ace, you have certain rights over your own information:

• Right to Access: You may request to view the personal information held in your account.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the use of your information be restricted.
• Right to Opt Out of Marketing Communications: You may remove yourself from promotional communications at any time.

To exercise these rights, please contact our customer support team. To learn more about our services, visit the About Us page.

Responsible gaming is very important to us at jata ace. We analyse data about your gaming behaviour — such as deposits, withdrawals, and betting patterns — to identify potentially problematic behaviour. Using this information, we can offer users self-exclusion, limit-setting, and other forms of support.

Detailed guidance on this can be found in our Responsible Gaming section. All casino and betting activities are for persons aged 21 and above only.

To deliver our services, your information may be processed on servers located in different countries. In such cases, we ensure that the relevant third parties follow international data protection standards and provide protection equivalent to this privacy policy.

For payment services — bKash, Nagad, and Rocket — data processing takes place primarily within Bangladesh.

jata ace may update this privacy policy from time to time. If significant changes are made, we will inform registered users via email or in-app notification. Continued use of the platform after a change is made will be taken as acceptance of the updated policy.

We recommend that you revisit this page periodically. If you have any questions or need clarification, please contact our support team.

If you have any questions, concerns, or requests about this privacy policy, please contact our customer support team through the following:

• 24/7 Live Chat: Live chat is available on our platform at all times
• Email: [email protected]

Support is available in both Bengali and English. To find answers to common questions about our platform and services, read our FAQ page — FAQ.